Business Transformation Project:
Contracted as a Project Manager / Service Delivery Manager to carry out two concurrent projects: Firstly to champion the change to internal admin systems so that the company could utilise and grow sales from the new business website. The second project was to manage the Third Party suppliers for the website and the advertising package that were planned. Worked in a matrix environment consisting of up 30 team members, stakeholders, clients, staff and suppliers.
Project to upgrade registration and customer course modules. Development and testing carried out by team in Vietnam but towards the end of the project it was found that customer requirements were not being met and a review was undertaken establish the process of requirements gathering, developer solutioning and the test framework. The problem area was found to be over complicated business analysis scenarios which confused development processes and testing. Refining the scenarios to match more clearly to business requirements enabled development and test team members to focus on the necessary work and a streamlined system was produced for an early UAT and after feedback from this the development team were able to provide the client with a UAT final system (on time) which was accepted by the client for delivery to production.
Contract to deliver the release of a new version of a production system. This involved the use of in-house deployment tools to deliver to live. Working with developers to ensure all UAT issues resolved satisfactorily with the client, using Jira Software to communicate on tickets with both client and development team. Web site was .NET 4.5 and developed to client specific requirements during agile sprint processes. The back office insurance system was displayed on the web sites in native languages and interfaced with claims, accounting and third party functionality such as geographical data and credit checking as well as allowing customers to purchase directly via a third party interface. Delivery to Live systems took place out of core working hours and was back up and working within agreed timescales.